Terms of Service
Shipping and Handling
Shipping is FREE for all orders over $75.00! For orders totaling $25.00-74.99, shipping will cost $4.95. For all orders less than $25.00, a $9.95 shipping fee will apply.
All orders being shipped APO/FPO will be shipped via USPS Priority Mail. All domestic orders will be shipped via UPS Ground or USPS in a Flat-rate box. Once your order is shipped, you will receive an e-mail confirmation that contains your tracking number. Unless otherwise requested (at an additional shipping charge), all items will be shipped together once the order is complete.
At this time, Zoolu! does not accept international orders. All orders shipped to military personnel overseas must be delivered to an APO/FPO address. However, Zoolu! recognizes that not all Americans serving overseas have the luxury of living near a U.S. Military base. If you are living overseas without access to an APO address, please e-mail us at shipping@shopzoolu.com and we will make special arrangements to accommodate your order.
Sales Tax
All orders shipped to California residents will be subject to applicable local sales tax. All other orders to stateside and to APO/FPO addresses will not be required to pay sales tax.
Returns
Customer Satisfaction is our #1 priority! If you are not 100% satisfied with your purchase, please contact Zoolu! at returns@shopzoolu.com and we will make arrangements for your item(s) to be returned or exchanged. For your convenience, you may ship back your item(s) at Zoolu!'s expense within 30 days. Once your item is received, you will be fully refunded or a credit can be placed on your account.
Order Status
Upon receipt of your order and verification of payment, you will receive an e-mail confirmation for the order you placed. Once your order has shipped, you will be sent a confirmation e-mail where you will be provided with a tracking number for your purchase. *Please note: All APO orders will be shipped via USPS Priority Mail. All stateside orders will be shipped via UPS Ground or USPS Priority Mail.